Refund policy

Here at XO Gifts we pride ourselves on delivering the best quality gift boxes across New Zealand. Please reach out within 24 hours of receiving the gift to sales@xogifts.co.nz if something is not quite right.

Any photos including original packaging will help us make a claim on your behalf and arrange for a replacement to be quickly dispatched from our warehouse. To start a return, you can contact us at sales@xogifts.co.nz. Please note that returns will need to be sent to the following address: 5 Stark Drive, Wigram, Christchurch 8042.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@xogifts.co.nz.

Unfortunately, we cannot accept returns on sale items or gift cards, and due to the nature of the goods, we are unable to refund change of mind purchases made through XO Gifts.