The following terms and conditions apply to all users of the website and to all purchases of goods and services from Providore Gifts Limited (“we” or “us”). By viewing and using the website you will be deemed to agree to these terms of use (“Terms”) without qualification. If you do not agree to be bound by these Terms, you should stop accessing and using the website. 

By buying goods on this website, you acknowledge that in the case of gifts containing alcohol, you and the recipient are over 18 years of age.

The contents of this website are the copyright of Providore Gifts Limited. No part of the website may be distributed or copied for any commercial purpose and you may not incorporate any part of it in any other work (whether in hard copy, electronic or any other form). No part of the website may be published, copied, transmitted or stored (including in any other website or other electronic form), except that you may print, or download to your hard drive, extracts from the website only for your own personal use. 

The contents of the website may include links to third party materials (linked sites). We will not be responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties.

While reasonable care has been taken to ensure the facts stated in the website are accurate and the opinions given are fair and reasonable, neither we nor any of our employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). 

On receipt of a purchase order we will endeavor to supply you with the goods or services ordered, but we will not be liable to any person if we are unable to fulfill an order.

Every effort is made to deliver the gifts as presented in our range, however in the event of supply difficulty, we reserve the right to substitute hamper goods of the same type to equal or greater value. All items are subject to availability, we reserve the right to discontinue lines if product is sold out, or for any other reason. 

All foods and gift products supplied by Providore Gifts are of the highest standard and are covered by The Consumer Guarantee. Providore quality food items and food hampers are freshly made and intended for immediate consumption rather than storage. therefore Providore is not responsible in any shape or form to the purchaser or recipient, should you present the gift to the recipient at a later date when foods have minimal shelf life or are overdated. All food items are perishable and must be stored in a cool, dark place. 

The price of the goods or services is that stated on the website at the time we accept your purchase order. The prices includes goods and services tax (GST). We may alter prices without notice. 

You will pay the delivery, handling, packaging and insurance charges related to your purchase. In respect of goods delivered to a delivery point in New Zealand the delivery charges set out on the website include the costs of delivery by the usual methods of transportation used by us. We may, if you request, arrange delivery by other means or at other times but we will be entitled to charge you for any additional costs we may incur. 

We will endeavour to deliver goods on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel any order or part order. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you or if you are to arrange pick up, when the goods are available for collection by you. Providing a recipient phone number will assist with delivery, but will not be grounds for a refund if the address supplied is incorrect.

For returns, contact our team on 0800 84 84 82 or email if there is an issue.

Our liability for any claim, damages, loss or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services, except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.

If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect. These Terms will be governed by New Zealand law and you agree to submit to the exclusive jurisdiction of the New Zealand Courts. 

All transactions through this website will be billed in New Zealand dollars. XO Gifts will appear on cardholder statements for any transactions through this website.

We reserve the right to change these Terms at any time by notifying users of the existence of revised terms and conditions through the website. By continuing to access the website, you agree to be bound by the amended terms and conditions.

Questions? We'd love to hear from you.


Call: 0800 84 84 82 

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