Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

We are an online only business, however with our office and warehouse all under one roof we are able to offer click and collect.

If you are based in Christchurch (our warehouse is located at 5 Stark Drive, Wigram) and you would like to use click and collect, simply complete your purchase and at checkout you will see the free option to pick the gift up.

Usually we require at least one business day to have the order ready for pick up, however if you need it sooner call us on 0800 84 84 82 and we will try our best to have it ready at your preferred time.

We ship all across New Zealand and beyond.

To check that we can deliver to your desired location or to see if an address is rural click here.

We are open from 8am - 5pm Monday to Friday.

We are closed weekends and public holidays, including Canterbury Anniversary Day.

You can either add multiple items to your cart and complete your purcahse, or, for more than a few items, download our handy bulk order form here and email it back to us at and we'll take care of the rest.

If you need gift suggestions our team can help put some bespoke options together for you and even design branded packaging to pull it all together.

We are here to help! Whether you have a simple question or an order query never hesitate to get in touch:

Phone 0800 84 84 82


Live chat (available during business hours)

Social Media @xogiftsnz