Frequently Asked Questions

All of our gift boxes are 100% customisable! Simply give us a call or email us to customise your gift to suit, so we can send you an updated payment link for any price changes. 

Unsure what's available to add?

Head to our build-a-box "choose products" to view all current available single item stock and pricing. Then send us a message letting us know exactly what you'd like to add, and to which gift box. 

Absolutely! We have over 1000 brandable, premium homewares and lifestyle products to choose from for your next business gifting drop! 

Head to our Corporate gifting page to see our latest brochures, or reach out via our "Contact Us" form to learn more!

You can either add multiple items to your cart and complete your purchase, or for more than 5+ gifts, with delivery to different addresses download our handy bulk order form here and email it back to us at sales@xogifts.co.nz and we'll take care of the rest.

If you need gift suggestions, simply reach out and our team can help put some bespoke options together for you and even design branded products or packaging to pull it all together!

We are open from 9am - 5pm Monday to Friday.

We are closed weekends and public holidays, including Canterbury Anniversary Day.

Customer service via online chat, phone and email is available weekdays 9:30am to 2:30pm, with extended hours through the end of year gifting season (Nov/Dec).

We are an online only business, however with our office and warehouse all under one roof we are able to offer click and collect.

If you are based in Christchurch (our warehouse is located at 5 Stark Drive, Wigram) and you would like to use click and collect, simply complete your purchase and at checkout you will see the free option to pick the gift up.

Usually we require at least one business day to have the order ready for pick up, however if you need it sooner call us on 0800 84 84 82 and we will try our best to have it ready at your preferred time.

We ship all across New Zealand and beyond. Urgent (1-2 business days), Standard (3-5 business days) Rural (3-5 business days) and Same-Day delivery (order by 2pm weekdays) are all available delivery services from our courier.

Same-day delivery: available within Christchurch City only. (Some outer areas are eligible) If your recipient address is within the delivery area, "Same-Day" will appear as a shipping option at check out. 

To check that we can deliver to your desired location or to see if an address is rural click here.

Still unsure if we can get your gift where it needs to go? Chat with us online or call 0800 84 84 82, we might be able to use another courier service. (Additional courier costs may apply)

Sorry to hear! Simply send us an email sales@xogifts.co.nz and we can resend this for you.

Be sure to check your JUNK folder, as your tracking email may have snuck in there!

Upon placing your order, you'll receive order confirmation. Once we have processed your order in-house, and have assigned a courier label to your parcel, another email will arrive to your inbox with your tracking details.

My tracking link has no info or updates?

Hang tight! Your tracking link will only activate with updated delivery details once the courier has picked up and scanned your parcel on board their delivery vehicle. 

Head to our DELIVERY page for more info on courier FAQ's.

Of course! Once your order is dispatched (you'll receive a "Picked Up" email), please allow 1 business day for our team to process your receipt/invoice. (time frame may vary during peak gifting seasons!)

If you need this urgently, please email accounts@xogifts.co.nz