Privacy policy

XO Gifts Privacy Policy

Effective Date: 28 July 2025

XO Gifts (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (xogifts.co.nz), purchase our products, or interact with us online or offline.

1. Information We Collect

We may collect the following information:

  • Personal details such as your name, email address, phone number, and delivery address when you place an order or make an enquiry.

  • Phone numbers collected at checkout may be used to send SMS marketing messages where consent has been given.

  • Payment details processed securely through our payment partners (e.g., Shopify Payments, Afterpay, Stripe).

  • Business information (e.g., company name and role) if you enquire about corporate gifting.

  • Marketing preferences if you subscribe to our newsletter or promotional offers.

  • Website usage data through cookies, analytics, and other tracking technologies.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders.

  • Respond to enquiries, including corporate gifting requests.

  • Improve our website, services, and customer experience.

  • Send updates, promotions, and newsletters (only if you’ve opted in).

  • Comply with legal obligations.

3. Afterpay & Third-Party Payment Providers

When using Afterpay or other payment gateways, your information will also be handled in accordance with the privacy policies of those providers. We do not store your full payment card details.

4. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Trusted service providers (e.g., courier companies) for order delivery.

  • Payment processors to complete transactions.

  • Legal authorities if required by law.

  • SMS service providers to send marketing messages where you have opted in to receive them.

5. Cookies & Tracking

Our website uses cookies and analytics to enhance your browsing experience. You can manage cookie preferences through your browser settings.

6. Your Rights (NZ Privacy Act 2020)

You have the right to:

  • Access and correct your personal information.

  • Request deletion of your data where applicable.

  • Opt out of marketing communications at any time.

7. Data Security

We take reasonable steps to protect your data from loss, misuse, and unauthorised access, using secure servers and encrypted transactions.

8. Retention of Information

We retain your data only as long as necessary for the purposes outlined above or as required by law.

9. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your information, contact us at:
Email: sales@xogifts.co.nz
Address: 5 Stark Drive, Wigram, Christchurch 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.